Défix
Support
A question, a sign-in problem, something to report? Write to us, or find your answer below.
I can't sign in
Défix does not use passwords. You enter your email address and receive a 6-digit code, valid for a few minutes.
- Check your spam folder.
- Check the address you typed — one wrong character is enough.
- Code expired? Request a new one from the sign-in screen.
If the code still doesn't arrive, write to us with the address concerned.
Delete my account
In the app: Profile → Delete my account. Deletion is immediate and permanent. Your account and personal data are erased within 30 days, unless we are legally required to keep them.
You can also ask us by email, from the address linked to the account.
Location and notifications
Both are optional. Location is used only to suggest quizzes tied to where you are; your coordinates are not kept. Notifications are used for your league results.
You can refuse or revoke them at any time in your phone settings. The app remains fully usable without them.
I've run out of questions to play
Each theme offers a limited number of questions per day, so that the game stays a habit rather than an endless session. Your questions refresh the next day. If a theme tells you you've mastered it, you've answered everything it contained — new questions are added regularly.
Report content or a player
A wrong question, an offensive username, inappropriate behaviour: report it from within the app where the option is available, or write to us. We have zero tolerance for offensive content and we act on every report.
Premium
It isn't available yet. The "I'm interested" button only tells us that you'd like the feature: no payment, no subscription, nothing is charged.
My personal data
What we collect, why, and how to exercise your rights: it's all set out in our privacy policy.
Report a bug
Write to us with your phone model, the app version (shown in Profile → About) and what you were doing when the problem happened. Those three details save us a round trip.